Review publication rules

Status before public launch

Review submission and moderation are available for private beta testing. Public production activation remains blocked until the maximum publication delay, retention period, experience date, information displayed next to each review and free reporting path have been defined, implemented and verified.

CEAM TRADING currently offers no benefit in exchange for submitting a review. Any change to this principle must be announced clearly.

Purpose of reviews

Reviews are intended to help users understand a genuine experience with an electric-mobility professional. They are not a certification, technical assessment or guarantee of future results.

Submission conditions

Authors must have personally experienced what they describe, use a single account and provide enough information for moderation. A review must not be purchased, exchanged for an undisclosed benefit, or submitted by a competitor to cause harm.

Prohibited content

Prohibited content includes unlawful, hateful, threatening, discriminatory, defamatory, misleading, irrelevant, promotional, copied or automated content, and unnecessary personal data. Serious allegations must be factual, proportionate and supported.

Checks and publication

Every review is recorded as pending and must be moderated before publication. Current technical checks cover the account, format and the rule of one review per establishment and account. By themselves they do not prove that the experience is authentic.

Human moderation may examine content, apparent conflicts of interest and compliance with the rules. No maximum publication delay is stated until it has been set and technically measured.

A verified-review label, where used, describes only the check identified by the platform and does not validate every statement by the author.

Moderation

CEAM TRADING may reject or remove a review that breaches the rules, presents a legal risk or results from manipulation. The author may be asked to make a limited correction; the meaning of a review is not changed silently.

Right of reply and dispute

The professional may request a right of reply or dispute a review at contact@e-zybike.com by stating the grounds and providing evidence. Direct publication of a reply from the professional workspace must not be announced until that workflow is active and verified.

The author may be contacted without disclosing private contact details to the professional.

Ranking and commercial influence

On an establishment profile, published reviews are currently displayed from newest to oldest. Rating and review count do not determine the order of establishments in this version of the directory.

No active paid service changes review display or moderation. Any future sponsored visibility must be identified as such and kept distinct from editorial criteria presented to users.

Retention and personal data

Data needed for publication, fraud prevention, disputes and evidence is processed under the Privacy Policy. The public name may be limited, but the author remains responsible for the content.

No maximum retention period is published before it has been validated and implemented in deletion or anonymisation tasks. This blocks public activation of reviews.

Reporting a review

A review may be reported at contact@e-zybike.com by providing its URL, precise grounds and relevant evidence. A commercial disagreement does not automatically lead to removal; compliance with the rules is assessed impartially.